Welcome to the official online store of RRK Mattress. By accessing, browsing, or using this website, you agree to comply with and be bound by the following Terms and Conditions, as well as our Privacy Policy and other policies published on this website.

If you do not agree with any part of these Terms and Conditions, please refrain from using our website and services.

Acceptance of Terms

By accessing this website or purchasing any product from RRK Mattress, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

RRK Mattress reserves the right to modify, update, or revise these Terms and Conditions at any time without prior notice. Continued use of the website following any updates constitutes acceptance of the revised terms.

Electronic Communication

When you contact us through our website, email, phone, or any electronic medium, you consent to receive communications electronically.

All notices, agreements, disclosures, invoices, and other communications sent electronically shall be considered legally valid and equivalent to written communications.

Intellectual Property Rights

All content available on this website, including but not limited to:

• Text
• Images
• Product descriptions
• Graphics
• Logos
• Videos
• Icons
• Website design
• Software and source code

is the property of RRK Mattress or its licensors and is protected under applicable intellectual property laws.

No content from this website may be copied, reproduced, distributed, modified, published, or used for commercial purposes without prior written permission from RRK Mattress.

User Responsibilities

By using this website, you agree:

• Not to engage in unlawful activities.
• Not to interfere with the security or functionality of the website.
• Not to attempt unauthorized access to any systems or data.
• Not to submit false, misleading, or fraudulent information.

Any fraudulent, illegal, or unauthorized activity may result in legal action and termination of access to our services.

Limitation of Liability

RRK Mattress shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from:

• Use or inability to use the website.
• Errors or inaccuracies in content.
• Website interruptions or technical failures.
• Unauthorized access to user information.
• Third-party services or websites linked from our platform.

Your use of this website is entirely at your own risk.

Third-Party Links

This website may contain links to third-party websites for your convenience.

RRK Mattress does not control, endorse, or assume responsibility for the content, policies, products, or services offered by any third-party website. Users access such websites at their own discretion and risk.

Indemnification

You agree to indemnify, defend, and hold harmless RRK Mattress, its owners, employees, affiliates, partners, and service providers from any claims, damages, losses, liabilities, costs, or expenses arising from:

• Your violation of these Terms and Conditions.
• Your misuse of the website.
• Any unlawful activity conducted through your account.

Product Information and Pricing

We strive to ensure that all product information, descriptions, specifications, images, and pricing displayed on our website are accurate.

However:

• Errors may occasionally occur.
• Product specifications may change without notice.
• Pricing may be updated without prior notice.

RRK Mattress reserves the right to correct any errors, inaccuracies, or omissions and to cancel orders affected by such errors if necessary.

Product Appearance and Variations

The actual appearance, color, texture, size, firmness, or finish of mattresses, pillows, sofas, and other products may vary slightly from the images displayed on the website.

Such variations may occur due to:

• Display settings and screen resolutions.
• Manufacturing processes.
• Lighting conditions during photography.

These variations shall not be considered defects.

Shipping and Delivery

Orders will generally be shipped using the delivery method selected during checkout.

However, RRK Mattress reserves the right to use an alternative shipping method, if required, at no additional cost to the customer in order to ensure timely and secure delivery.

Estimated delivery timelines are provided for reference only and are not guaranteed.

Payments and Order Cancellation

We accept various payment methods including:

• Credit Cards
• Debit Cards
• UPI
• Net Banking
• Cash on Delivery (where applicable)

Orders may only be cancelled in accordance with our Cancellation Policy.

Once an order has been processed, packed, shipped, or delivered, cancellation requests may not be accepted.

Refunds, exchanges, and returns are governed by our Returns & Refund Policy.

Force Majeure

RRK Mattress shall not be held responsible for delays, interruptions, or failures in performance caused by circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Floods
• Earthquakes
• Fires
• Epidemics or pandemics
• Government actions or restrictions
• Transportation disruptions
• Labor strikes
• Internet or telecommunications failures

In such situations, our obligations may be suspended for the duration of the event.

Promotional Offers

From time to time, RRK Mattress may offer exclusive discounts, promotions, combo deals, clearance sales, or special offers through its official website.

Offer Terms

• Promotional offers are valid only for eligible products specifically mentioned in the offer.
• Offers are available for a limited period or while stocks last.
• Offers cannot be exchanged for cash.
• Offers cannot be combined with other promotions unless explicitly stated.
• RRK Mattress reserves the right to modify or withdraw any offer without prior notice.

Returns and Exchanges for Promotional Products

Return or exchange requests for promotional or discounted products will be accepted only in the following cases:

• Incorrect product delivered.
• Product received in damaged condition.
• Manufacturing defect verified by our quality team.

All requests are subject to review and approval after verification.

Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website or the purchase of products shall be subject to the exclusive jurisdiction of the competent courts located in India.

Contact Information

For any questions regarding these Terms and Conditions, please contact RRK Mattress through the contact details provided on our website.