At RRK Mattress, we strive to provide a smooth, transparent, and hassle-free shopping experience—from placing your order to receiving your mattress, pillow, sofa, or home comfort product. Please read our Shipping and Delivery Policy carefully.

Shipping Charges

• A shipping fee of ₹100 applies to all orders valued below ₹800.
• Orders valued at ₹800 or above may be eligible for free shipping or other shipping benefits, subject to ongoing promotional offers.

Payment Options

We offer multiple secure and convenient payment methods:

• Credit Cards – Accepted from all major banks.
• Debit Cards – Accepted from all major banks.
• Net Banking – Available through supported banking partners.
• UPI Payments – Accepted through all leading UPI platforms.
• Wallets and other digital payment methods, where available.

Accepted Debit Cards

All valid debit cards issued by recognized banks are accepted for secure online transactions.

Net Banking

Net banking services are available for most major banks that offer online banking facilities.

Cash on Delivery (COD)

Cash on Delivery (COD) is available for selected products and locations.

• COD Charge: A fee of ₹50 may apply to eligible COD orders above ₹800.
• COD availability depends on the delivery location, product category, and service feasibility.

Delivery Partners

To ensure safe and timely delivery, orders are shipped through trusted and reliable courier and logistics partners.

Order Tracking

Once your order has been dispatched, you will receive shipment tracking details via email, SMS, or WhatsApp (where applicable), allowing you to monitor your package in real time.

Delivery Coverage

RRK Mattress delivers to thousands of PIN codes across India. We continuously expand our delivery network to serve more customers nationwide.

Delivery Timeline

• Orders are generally processed and dispatched within 24–48 hours of successful payment confirmation.
• Delivery timelines may vary based on your location and courier partner availability.

Estimated delivery times:

• Metro Cities: 3–5 business days
• Tier-2 and Tier-3 Cities: 5–7 business days
• Remote and Special Service Areas: 7–10 business days

Please note that delivery timelines are estimates and may be affected by weather conditions, public holidays, transportation delays, or other unforeseen circumstances.

Order Disputes, Missing Items, and Damaged Deliveries

In case of any issues related to:

• Missing items from the package
• Damaged products
• Incorrect product delivery
• Incomplete orders

Customers must notify our Customer Support Team within 48 hours of delivery.

Mandatory Unboxing Video Requirement

To investigate and resolve claims related to missing, damaged, or incorrect products, customers must provide a clear and continuous unboxing video showing:

• The sealed package before opening
• The package label and shipping details
• The complete unboxing process
• The products received inside the package

Claims submitted without a valid unboxing video may not be eligible for verification or resolution.

Delivery Address Responsibility

Customers are responsible for providing accurate delivery details, including:

• Full name
• Complete delivery address
• Landmark (if applicable)
• Contact number
• PIN code

RRK Mattress shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete address information.

Contact Us

For any shipping, delivery, or order-related queries, please contact our Customer Support Team through the contact information provided on our website.