Returns & Exchange Policy

Return & Exchange Policy

At INIRA, every piece of jewellery is selected with great care and, in many cases, handcrafted to perfection—reflecting the same care and love we hope you feel while wearing it. Since fine jewellery is a personal purchase, we have designed our return and exchange process to be fair, transparent, and easy to follow.

1. Return or Exchange Period

You may request a return or exchange within 3 days of the delivery date, provided the product meets the conditions listed below.

2. Product Condition –

Recording an unboxing video upon delivery is mandatory.
To be eligible for a return or exchange, the product must meet the following conditions:
It must be unworn and unused, remaining in its original condition, and accompanied by all original packaging, pouches, boxes, and tags.
It must be returned along with the original invoice provided at the time of purchase and any authenticity or hallmark cards.
There must be no signs of resizing, alteration, or engraving performed on the product after delivery.
Jewellery will not be accepted for return if the original seal, tags, or packaging are not intact.

3. Made-to-Order Jewellery –

INIRA creates many pieces of jewellery specifically based on customer orders. Since these special designs are crafted for you, slight variations in finish or appearance are a natural part of the handcrafted process and are not considered defects. Customized, resized, or engraved jewellery made to order is non-returnable after sale. However, exceptions apply in cases of manufacturing defects or damage incurred during transit; please refer to Section 5 for details

4. Initiating the Return or Exchange Process

Please contact us via email at info@inira.com (mentioning your order number) or reach out to us on WhatsApp or by phone at +91 62907 22198. Before the product is collected, our team will guide you through the pick-up or courier process and confirm eligibility.

5. Damaged or Defective Products

If your product arrives damaged or defective, or if it differs from what you ordered, please notify us within 48 hours of delivery. You must provide an unedited 'unboxing video' showing the opening of the sealed package. This helps us quickly verify the issue and proceed with a resolution without delay. Upon verification, we will arrange for a replacement, repair, or refund, as applicable.

6. Exchanges

Once a return is approved, you may choose a product of a different design—of equal or higher value—in exchange, or opt for store credit. Exchange requests are subject to stock availability.